Shipping & Returns

Shipping Information

Domestic Orders - Policy as at September 1st, 2018

We offer a number of Shipping options. USPS (Priority Mail, 1st Class Mail and Parcel Post) and UPS (various services at cost) are all available now. For more information, please contact me via the contact us page and select Info from the drop down list.

International Orders - Policy as at September 1st, 2018

We offer various shipping options for our international customers from United States Postal Service. These items are at cost to the purchaser. A separate shipping charge may be incurred to cover additional charges as assessed by the carrier and service selected. Please contact me for detailed information or international shipping costs by selecting the Info Dropdown on the contact us page.

The Purcahser is responsible for all Customs Duties / VAT / GST and or any other Import Related Taxes, that his or her country may assess on imported items. BNM Hobbies will not devalue or lower the total price of an order to help avoid these various taxes as it's against the law.

All international orders are FOB the United States Postal Service Post Office located in Dracut, MA (US Zip Code 01826). If you need insurance please contact me for a quote, it's very reasonably priced, and valid to most destinations using premium services.

NOTICE: All international orders where a lesser class of service (1st Class Mail) is chosen by the buyer / purchaser, over a premium service (Priority Mail Express or Priority Mail), where package traceability; where package insurance isn't available, limited or not purchased; where package delivery information is not guaranteed and can not be verified is the sole responsibility of the buyer / purchaser.

BNM Hobbies can not be held responsible for the buyer / purchaser actions of not purchasing or asking for insurance; and or selecting a class of shipping service that does not provide package traceability; package insurance is not available, is limited or is not purchased by the buyer; and or, package delivery isn't guaranteed or verified, once the package departs the United States. We have no control over what happens when the package departs the United States.

By placing an International Order through this WEB site, and purchasing / selecting a lesser class of service for delivery (1st Class Mail) over a premium service (Priority Mail Express and Priority Mail), is acceptance of the above terms by the buyer / purchaser, and places the responsibility of a non delivered package, and or, your order arrives with damage solely with the buyer / purchaser.

By placing an order through this WEB site, and once acceptance of your package has been received by the United States Post Office located in Dracut, MA 01826, you the buyer / purchaser, absolve the seller (BNM Hobbies) from any responsibility with claims through PayPal and or your Credit Card provider, for a non delivered item, and or where you received a damaged item caused during shipping, as you chose not to purchase insurance for your order.

Returns

Defective Products

Please contact me before returning any products for repair / replacement. BNM Hobbies will issue an RMA for return, of product, Purchaser is responsible for return postage to BNM Hobbeis unless prior arrangements have been agreed upon.

Damaged Products

If your order was purchased with insurance at time of checkout, or you purchased insurance before I shipped the order to you, and the order arrived with damage during shipping, please retain all packaging and the items and if possible, take pictures so that a claim can be filed with the carrier. BNM Hobbies will work with you to get this completed and filed to ensure a speedy claim.